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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Tapilatu, Finsri Metanoya
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Perlindungan Konsumen terhadap Tindakan Wanprestasi Produk E-Commerce Febriansyah, Muhammad Vico; Mbaling, Constantius Mario Valentino; Tapilatu, Finsri Metanoya
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.911

Abstract

In e-commerce, there are often cases where customers are not satisfied with COD (Cash on Delivery) packages. Problems that often occur include delivery delays, lost packages, discrepancies between orders and products received, and difficulty canceling orders if there are problems or errors in delivery. Customers who experience COD delivery problems may lose trust in the seller and the e-commerce platform. Therefore, sellers and e-commerce platforms should ensure timely delivery of cash-on-delivery parcels in line with customer expectations, and resolve issues quickly and efficiently when they arise. By doing so, customer trust can be maintained and COD services can be used in the future. Keywords: e-commerce; selling shop
Perlindungan Konsumen terhadap Tindakan Wanprestasi Produk E-Commerce Febriansyah, Muhammad Vico; Mbaling, Constantius Mario Valentino; Tapilatu, Finsri Metanoya
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.911

Abstract

In e-commerce, there are often cases where customers are not satisfied with COD (Cash on Delivery) packages. Problems that often occur include delivery delays, lost packages, discrepancies between orders and products received, and difficulty canceling orders if there are problems or errors in delivery. Customers who experience COD delivery problems may lose trust in the seller and the e-commerce platform. Therefore, sellers and e-commerce platforms should ensure timely delivery of cash-on-delivery parcels in line with customer expectations, and resolve issues quickly and efficiently when they arise. By doing so, customer trust can be maintained and COD services can be used in the future. Keywords: e-commerce; selling shop
Co-Authors Febriansyah, Muhammad Vico Mbaling, Constantius Mario Valentino