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All Journal Innovative: Journal Of Social Science Research El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Febriansyah, Muhammad Vico
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Perlindungan Hukum Terhadap Pembeli dalam Transaksi Internasional Berdasarkan Konvensi CISG Febriansyah, Muhammad Vico
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.19862

Abstract

Perdagangan internasional yang semakin terbuka menimbulkan kebutuhan akan kepastian hukum dalam kontrak jual beli lintas negara, khususnya bagi pembeli yang sering berada dalam posisi lemah ketika terjadi pelanggaran kontrak. United Nations Convention on Contracts for the International Sale of Goods (CISG) hadir sebagai instrumen hukum internasional yang mengatur secara seragam hak dan kewajiban para pihak dalam kontrak jual beli internasional. Penelitian ini bertujuan untuk mengkaji bentuk perlindungan hukum terhadap pembeli berdasarkan ketentuan CISG serta mengevaluasi efektivitas implementasinya dalam praktik bisnis internasional. Metode yang digunakan adalah penelitian hukum normatif dengan pendekatan peraturan perundang-undangan, konseptual, dan studi kasus. Hasil penelitian menunjukkan bahwa CISG memberikan perlindungan hukum yang jelas dan fleksibel kepada pembeli melalui Pasal 25, 35, dan 45–52, termasuk hak atas pemenuhan, penggantian, ganti rugi, dan pembatalan kontrak. Di negara-negara pihak seperti Amerika Serikat dan Jerman, ketentuan CISG telah diimplementasikan secara efektif. Namun, di negara seperti Indonesia yang belum meratifikasi CISG, perlindungan hukum pembeli masih terbatas dan bersifat opsional melalui kesepakatan kontraktual. Oleh karena itu, ratifikasi CISG serta peningkatan pemahaman terhadap substansinya menjadi penting untuk memperkuat perlindungan hukum bagi pembeli dalam transaksi internasional.
Perlindungan Konsumen terhadap Tindakan Wanprestasi Produk E-Commerce Febriansyah, Muhammad Vico; Mbaling, Constantius Mario Valentino; Tapilatu, Finsri Metanoya
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.911

Abstract

In e-commerce, there are often cases where customers are not satisfied with COD (Cash on Delivery) packages. Problems that often occur include delivery delays, lost packages, discrepancies between orders and products received, and difficulty canceling orders if there are problems or errors in delivery. Customers who experience COD delivery problems may lose trust in the seller and the e-commerce platform. Therefore, sellers and e-commerce platforms should ensure timely delivery of cash-on-delivery parcels in line with customer expectations, and resolve issues quickly and efficiently when they arise. By doing so, customer trust can be maintained and COD services can be used in the future. Keywords: e-commerce; selling shop
Perlindungan Konsumen terhadap Tindakan Wanprestasi Produk E-Commerce Febriansyah, Muhammad Vico; Mbaling, Constantius Mario Valentino; Tapilatu, Finsri Metanoya
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.911

Abstract

In e-commerce, there are often cases where customers are not satisfied with COD (Cash on Delivery) packages. Problems that often occur include delivery delays, lost packages, discrepancies between orders and products received, and difficulty canceling orders if there are problems or errors in delivery. Customers who experience COD delivery problems may lose trust in the seller and the e-commerce platform. Therefore, sellers and e-commerce platforms should ensure timely delivery of cash-on-delivery parcels in line with customer expectations, and resolve issues quickly and efficiently when they arise. By doing so, customer trust can be maintained and COD services can be used in the future. Keywords: e-commerce; selling shop
Co-Authors Mbaling, Constantius Mario Valentino Tapilatu, Finsri Metanoya