Journal of Humanities and Social Studies
Vol 6, No 1 (2022): JHSS (Journal of Humanities and Social Studies)

Analysis Of Patient Satisfaction Levels At Inpatient Installations At Bhayangkara Hospital Kupang

Napitupulu, Melissa Putri M. (Unknown)
Littik, Serlie K. A (Unknown)
Trisno, Idawati (Unknown)
Roga, Anderias Umbu (Unknown)
Muntasir, Muntasir (Unknown)

Article Info

Publish Date
02 Apr 2024

Abstract

Patients will feel satisfied if expectations equal or exceed the reality of hospital services. Reports of patient complaints at the inpatient installation at Bhayangkara Kupang Hospital show low patient satisfaction. This study aimed to determine patient satisfaction in terms of the five dimensions of quality. This research is a quantitative study with a cross-sectional design in which proportional sampling (PPS) uses For this reason, the inpatient installation at Bhayangkara Kupang Hospital requires improvement in the cleanliness of bathrooms and inpatient rooms, the comfort of the waiting room, waiting time for inpatients, the time to visit patients, and the provision of suggestion boxes.

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Journal Info
Journal of Humanities and Social Studies
Website

Abbrev

jhss

Publisher

Universitas Pakuan

Subject

Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

Journal of Humanities and Social Studies is an academic journal that publishes scientific papers in the field of humanities and social studies. This journal is published two times a year (March and September) by Lembaga Penelitian dan Pengabdian Pada Masyarakat, Universitas Pakuan Bogor since 2017. ...