Research of Business and Management
Vol. 2 No. 1 (2024): FEBRUARY 2024

Enhancing Sales Turnover: Leveraging Product Quality and Pricing with Customer Satisfaction as the Mediator

Herniyati (Unknown)
Muslikh (Unknown)



Article Info

Publish Date
27 Feb 2024

Abstract

The purpose of this study is to find out how product quality and pricing affect sales turnover through customer satisfaction and find out whether product quality and pricing affect sales turnover through customer satisfaction in the Islamic view. This type of research used in this study is a associative study, the sample in this study were consumers of perpetual Arya Jaya LPG gas agents, totaling 50 people, while the sampling technique using the saturated Non Probability Sampling that is Sampling method census. Data analysis techniques used are path analysis, and multiple tests. The results showed that these results indicate product quality and pricing have a positive and significant effect on customer satisfaction, but the influence of product quality has positive and not significant results on sales turnover, and pricing on sales turnover has a positive and significant effect. Managerial implications of leveraging product quality and pricing to enhance sales turnover, with customer satisfaction as the mediator. Understanding the interplay between these factors is crucial for managers seeking to optimize their marketing strategies and drive business growth. By focusing on enhancing product quality and implementing competitive pricing strategies, managers can effectively influence customer satisfaction.

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Journal Info

Abbrev

rbm

Publisher

Subject

Economics, Econometrics & Finance

Description

The Research of Business and Management (RBM) is an open-access journal that applies theory developed from business and management research to actual academic-business conditions. Recognizing the intricate relationships between some areas of business activity, RBM examines various decisions, ...