Jurnal Ekonomi Trisakti
Vol. 4 No. 2 (2024): Oktober

PENELITIAN PENGARUH HARMONIOUS PASSION TERHADAP SERVICE PERFORMANCE, PROACTIVE CUSTOMER SERVICE PERFORMANCE DAN ATTITUDE DI PT ORANG TUA GRUP

Markus, Markus (Unknown)
Netania Emilisa (Unknown)

Article Info

Publish Date
30 Aug 2024

Abstract

Penelitian ini bertujuan untuk menguji dan memperoleh bukti empiris pengaruh Harmonious passion terhadap pcsp, service performance dan attitude. Sampel penelitian adalah perusahaan PT Orang Tua Grup. Teknik pengambilan sampel yang digunakan yaitu non purpose sampling dan metode analisisisnya regresi analisis berganda. Dengan menggunakan statiscal package for social sciences (SPSS) versi 25. Hasil penelitian menunjukan bahwa harmonious passion berpengaruh positif terhadap service performance dan Harmonious Passion berpengaruh positif terhadap Attitude Responden yang dipakai sebanyak 80 orang.

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Journal Info
Jurnal Ekonomi Trisakti
Website

Abbrev

jet

Publisher

Universitas Trisakti

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi Trisakti (JET) has been published by Lembaga Penerbit Fakultas EKonomi dan Bisnis (LPFEB). JET is a journal for publication of undergraduate (S1) and Applied (D4) students, students of the Faculty of Economics and Business (FEB) as well as students outside of FEB and General Affairs. ...