Role-Playing In English Language Training for Hotel Receptionists: A Systematic Review

Abdul Syahid
Refi Kamariah
Mayra Musdalifah
Putri Sulastri Permata Sari

Jurnal Kajian dan Penelitian Umum
Vol. 2 No. 2 (2024): April : Jurnal Kajian dan Penelitian Umum

Hotel receptionists play a crucial role in creating a positive first impression on guests. Good English language skills are essential for receptionists to effectively communicate with guests from various countries. Role-playing is an effective training method to enhance the English language skills of hotel receptionists. This systematic review evaluates the effectiveness of role-playing in English language training for hotel receptionists. Twenty studies from Google Scholar and Scopus were analyzed to assess the impact of role-playing on various aspects of receptionists' English language skills, such as fluency, vocabulary, grammar, and confidence. The review findings indicate that role-playing has a significant positive effect on all the English language skills aspects studied.