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All Journal Jurnal Kajian dan Penelitian Umum
Refi Kamariah
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Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Role-Playing In English Language Training for Hotel Receptionists: A Systematic Review Abdul Syahid; Refi Kamariah; Mayra Musdalifah; Putri Sulastri Permata Sari
Jurnal Kajian dan Penelitian Umum Vol. 2 No. 2 (2024): April : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v2i2.955

Abstract

Hotel receptionists play a crucial role in creating a positive first impression on guests. Good English language skills are essential for receptionists to effectively communicate with guests from various countries. Role-playing is an effective training method to enhance the English language skills of hotel receptionists. This systematic review evaluates the effectiveness of role-playing in English language training for hotel receptionists. Twenty studies from Google Scholar and Scopus were analyzed to assess the impact of role-playing on various aspects of receptionists' English language skills, such as fluency, vocabulary, grammar, and confidence. The review findings indicate that role-playing has a significant positive effect on all the English language skills aspects studied.
Co-Authors Abdul Syahid Mayra Musdalifah Putri Sulastri Permata Sari