Industrika : Jurnal Ilmiah Teknik Industri
Vol. 8 No. 1 (2024): Industrika: Jurnal Ilmiah Teknik Industri

Evaluasi Kepuasan Mahasiswa Teknik Industri Terhadap Kegiatan Praktikum Dengan Metode Servqual

Christata, Bellachintya Reira (Unknown)
Sukwadi, Ronald (Unknown)
Bachtiar, Marsellinus (Unknown)
Kartawidjaja, Maria Angela (Unknown)



Article Info

Publish Date
14 Jan 2024

Abstract

In the face of competition in the field of Education, universities are required to improve the quality of the learning process. The aspects included in the learning process are practicum activities. In the Industrial Engineering study program, there are several core practicums, one of which is the Integrated Industrial Engineering Practicum. This study aims to determine the quality of current PTIT practicum activities by measuring the level of satisfaction of students who take PTIT courses. The method used in measuring student satisfaction in this paper is the Service quality method (SERVQUAL). The SERVQUAL method is a method that pays attention to 5 dimensions of service quality, namely reliability, responsiveness, assurance, empathy, and tangible. This measurement is carried out to identify student expectations and perceptions from the five dimensions of Service Quality by looking at the gap value that occurs due to the mismatch between student expectations and perceptions. The data processed in this study was questionnaire data from 30 respondents. Before the analysis was carried out, data testing was carried out with validity and reality tests. The results of this study are dimensions that are not in accordance with student expectations, including tangible, assurance, and empathy dimensions, and those that are in accordance with student expectations are dimensions of reliability and responsiveness. Keywords: Practice, SERVQUAL, Students Satisfaction

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Journal Info

Abbrev

indstrk

Publisher

Subject

Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering

Description

INDUSTRIKA is a research journal which facilitates the publication of scientific articles in the field of Industrial Engineering. The published articles in INDUSTRIKA can be the result of research and literature review. Some of the topics are including: Business and strategy; decision analysis ...