Journal of Research and Publication Innovation
Vol 2 No 4 (2024): OCTOBER

KUALITAS PRODUK DAN HARGA YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN DENGAN KUALITAS PELAYANAN SEBAGAI VARIABEL INTERVENING PADA TOKO JENNITRA SNACK BINTARO, TANGERANG SELATAN

Fatmawati, Ani (Unknown)
Fahlevi Almassawa, Syafieq (Unknown)



Article Info

Publish Date
01 Oct 2024

Abstract

Toko Jennitra Snack Bintaro, South Tangerang is a business engaged in food which was founded on May 27, 2021 and is located at Bintaro Jaya Modern Market, Sector 7 Blok KB 120, South Tangerang. This shop was started by Ani Fatmawati who has a hobby and taste for trying various types of new foods, especially snacks. From a love for snacks, an idea and opportunity arose to open a shop by providing various types of quality snacks in terms of unique and diverse flavors. The aim to be achieved in the study was to determine the effect of product quality and price on service quality and purchasing decisions. This type of research is quantitative research. The population used by the author is all consumers of Jennitra Snack Bintaro Shop, South Tangerang in 2023 with transactions totaling 14,400 consumers. The results showed that Product Quality (X1) had a significant effect on service quality with a correlation coefficient value of 0.574 and an f square value of 0.532 with a significance of 0.000. Price (X2) has a significant effect on service quality with a correlation coefficient value of 0.182 and an f square value of 0.054 with a significance of 0.005. Product quality (X1) has a significant effect on purchasing decisions with a correlation coefficient value of 0.355 and an f square value of 0.162 with a significance of 0.000. Price (X2) has a significant effect on purchasing decisions with a correlation coefficient value of 0.109 and an f square value of 0.022 with a significance of 0.000. Service quality (Y) has a significant effect on purchasing decisions with a correlation coefficient value of 0.398 and an f square value of 0.193 with a significance of 0.000. Product quality through service quality has a significant effect on purchasing decisions with a correlation coefficient value of 0.073 and a statistical uovilon V of 0,913  with a significance of 0.000 and Price through service quality has a significant effect on purchasing decisions with a correlation value of 0.229 and a statistical upvilon V of 0,289  with a significance of 0.000.  

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Journal Info

Abbrev

JORAPI

Publisher

Subject

Computer Science & IT Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

Journal of Research and Publication Innovation is a multidisciplinary and scientific research journal that publishes research papers, review papers, case reports, case studies, book reviews, theses, dissertation works, etc. Published 4 times a year, every January, April, July and ...