Jurnal Penelitian Pendidikan IPA (JPPIPA)
Vol 10 No 9 (2024): September

Comparative Analysis of User Satisfaction of End User Computing Satisfaction, DeLone & McLean and Webqual 4.0 Methods

Prastio, Wahyu Tedi (Unknown)
Farikhin (Unknown)
Sugiharto, Aris (Unknown)



Article Info

Publish Date
25 Sep 2024

Abstract

This study aims to analyze the level of user satisfaction of the SIAP Undip Mobile Application version 2.1.9 using three evaluation methods: End User Computing Satisfaction (EUCS), Delone and McLean, and Webqual 4.0. The study involved 100 Diponegoro University student respondents who used the application. Data was collected through a questionnaire distributed via Google Form and analyzed with SmartPLS 4.0 software to test validity, reliability, and research hypotheses. In this study, there were 11 hypotheses tested with three models. In the EUCS model, one hypothesis is accepted, namely Format has a significant effect on user satisfaction, while the other four hypotheses are rejected. In the Delone and McLean model, two hypotheses were accepted (Information Quality and System Quality) and one hypothesis was rejected (Service Quality). In the Webqual 4.0 model, one hypothesis is accepted (Service Interaction Quality) and two hypotheses are rejected (Information Quality and Usability Quality). The results of this study also provide suggestions for improvement for the development of the SIAP Undip version 2.1.9 application.

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Journal Info

Abbrev

jppipa

Publisher

Subject

Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics

Description

Science Educational Research Journal is international open access, published by Science Master Program of Science Education Graduate Program University of Mataram, contains scientific articles both in the form of research results and literature review that includes science, technology and teaching ...