Cakrawala Repositori Imwi
Vol. 2 No. 2 (2019): Cakrawala Repositori IMWI

Pengaruh Marketing Mix terhadap Customer Loyalty melalui Customer Satisfaction Kerudung di Outlet Rabbani

Fahrurrazi Fahrurrazi (Institut Manajemen Wiyata Indonesia)
Saila Khoirunnisa (Institut Manajemen Wiyata Indonesia)
Bambang Somantri (Institut Manajemen Wiyata Indonesia)



Article Info

Publish Date
04 Oct 2019

Abstract

This study aims to determine the effect of brand image, product quality and price on customer loyalty through customer satisfaction products at Rabbani outlet Kota Sukabumi. The research method uses a survey method using a questionnaire distributed to 100 samples. The instrument quality testing techniques include validity and reliability tests. Data analysis techniques use descriptive analysis and correlation, while for hypothesis testing using path analysis. The first result on customer satisfaction shows that brand image has no direct effect on customer satisfaction, while product quality and price directly affect on customer satisfaction. The second result on customer loyalty shows that brand image, product quality and price directly had no effect on customer loyalty. This research is expected to help companies in applying the marketing mix that is adjusted to the conditions in the company environment so that it can be implemented.

Copyrights © 2019






Journal Info

Abbrev

cakrawala

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Cakrawala Repositori IMWI focuses on publishing original research articles, reviewing articles from contributors, and current issues relating to Economics, Business and Management. The main purpose of the journal is to provide a platform for scholars, academics, and researchers to share ...