Bussman Journal : Indonesian Journal of Business and Management
Vol. 4 No. 2 (2024): Bussman Journal | Mei - Agustus 2024

EMOSITIONAL BRANDING PARFUME HMNS TERHADAP BRAND LOYALTY PELANGGAN

Listiani, Endri (Unknown)
Robiah, Siti (Unknown)
Umarella, Farid Hamid (Unknown)



Article Info

Publish Date
30 Aug 2024

Abstract

The perfume business trend has been increasing in recent years. Establishing the existence of our products with brands that are known in the community is something important. By utilizing emotional branding is a phenomenon that is taken to build a strong relationship between brands and consumers as with HMNS perfume. Through strong and consistent marketing communications, the HMNS perfume brand conducts a dialogue with their consumers. By utilizing emotional branding, HMNS perfume competes with many local perfume companies competitively to gain brand loyalty from customers. In this study, the researcher tested the influence of emotional branding on customer brand loyalty. This study aims to determine how much influence emotional branding has on customer brand loyalty. This study uses a quantitative method, with a survey of customers and distributing questionnaires to answer research questions. The number of samples in this study was 82 people. The data collection techniques used were questionnaires and interviews. The results of the study showed that: 1. emotional branding variables have a positive effect on customer brand loyalty. 2. Simultaneously, emotional branding (relationships, sensory experiences, imagination and vision) have an effect on customer brand loyalty

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Journal Info

Abbrev

home

Publisher

Subject

Economics, Econometrics & Finance

Description

Bussman Journal: Indonesian Journal of Business and Management is a multidisciplinary Open Access Journal that strives for inclusivity and global reach. The broad scope of the Journal creates a perfect environment to foster connections between researchers across all areas of Business & Management ...