Proceeding International Conference on Islamic Economics Community Services
Vol 1 (2023): Proceeding International Conference on Islamic Economics Community Services

Strategies to Improve Purchasing Decisions through Understanding Price Perceptions in Society

Lestari, Dewi (Universitas Islam Negeri Sumatera Utara)
Harahap, Ulfi Yanti (Unknown)
Tarigan, Azhari Akmal (Universitas Islam Negeri Sumatera Utara)
Aslami, Nuri (Universitas Islam Negeri Sumatera Utara)



Article Info

Publish Date
15 May 2023

Abstract

This study explores how consumer trust affects purchasing decisions on Indonesia's Shopee e-commerce platform. With the rise of online shopping, trust has become crucial in consumer behavior. The research addresses the gap in understanding trust's influence in online marketplaces by evaluating the perspectives of 150 active Shopee users and 50 sellers through a mixed-method approach. The findings reveal that trust is a key factor in purchasing decisions, driving sales and customer loyalty. Educational efforts on transparency, product authenticity, and responsive customer service, along with government collaboration for education and security, effectively build trust. The study concludes that maintaining consumer trust, supported by government partnerships, is vital for Shopee's market competitiveness. The implications suggest that emphasizing trust not only enhances customer retention but also supports long-term business growth

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Journal Info

Abbrev

ICIECS

Publisher

Subject

Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

Description

Proceeding ICIECS: International Conference on Islamic Economics Community Services is a double-blind peer-reviewed International Conference Proceeding published by Faculty Of Economics And Business, Universitas Islam Negeri Sumatera Utara, Medan, Indonesia. ICIECS Proceeding emphasizes the output ...