Greenation International Journal of Tourism and Management
Vol. 2 No. 4 (2024): (GIJTM) Greenation International Journal of Tourism and Management (December 20

Comparing Customer Satisfaction: The Role of User Experience in Online vs Offline Shopping

Sompura, Jayesh (Unknown)
Ramchandani, Paras (Unknown)
Shriyal, Harsh (Unknown)
Raithatha, Bhavya (Unknown)
Chauhan, Rahul (Unknown)
Maseleno, Andino (Unknown)
Isnanto, R. Rizal (Unknown)



Article Info

Publish Date
04 Nov 2024

Abstract

This research explores the influence of demographic factors, specifically age and income, on consumer preferences and behavior regarding online and offline shopping. Using a sample of 114 respondents from Ahmedabad, the study assesses the satisfaction, convenience, and trust associated with both shopping modes. ANOVA analysis reveals that while age and income significantly affect online enhancements and offline convenience, other factors like trust and barriers remain relatively consistent across demographics. The results emphasize the importance of omnichannel strategies, blending the convenience of online shopping with the tactile and trust-based advantages of physical stores. Future research should explore additional demographic and psychological variables, as well as the adoption of advanced technologies like augmented reality (AR) in shopping, to better understand the evolving consumer landscape. The findings offer global insights relevant to both emerging and developed markets.

Copyrights © 2024






Journal Info

Abbrev

GIJTM

Publisher

Subject

Economics, Econometrics & Finance

Description

Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, ...