JURNAL SAINS PEMASARAN INDONESIA
Vol 23, No 3 (2024): Desember

Shopping Behavior Webrooming in Fulfilling Individual Needs From A Perspective Self-Determination Theory

Rahma, Resita Septia (Unknown)
Ramdan, Abdi (Unknown)
Mawar Firdausi, Asri Sekar (Unknown)
Alim, Taqdirul (Unknown)



Article Info

Publish Date
30 Dec 2024

Abstract

The development of current consumer behavior shows shopping behavior using more than one channel to reduce fog. This study tries to offer a theoretical concept of omnichannel shopping behavior based on self-determination theory to explain what drives and motivates consumers to do webrooming behavior. This study was conducted using a survey method on 206 consumers who had done webrooming behavior using SEM-PLS analysis. Empirical results indicate that the needs of the three individuals with self-determination are proven to be drivers of consumers in doing webrooming behavior. However, unlike the testing of moderation variables, the three self-determination needs do not fully moderate and only product characteristics moderate the relationship between autonomy variables and webrooming behavior

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