JOPPAS: Journal of Public Policy and Administration Silampari
Vol 6 No 1 (2024): JOPPAS: Journal of Public Policy and Administration Silampari

Konektivitas Konsumen Generasi Milennial dengan Produk Fast Food pada Era Pemasaran Omnichannel

Windasari, Adita (Unknown)
Lestari, Adyla Mita (Unknown)
Muhandoyo, Muhandoyo (Unknown)



Article Info

Publish Date
24 Dec 2024

Abstract

This study aims to determine the omnichannel marketing strategy of fast food restaurants and analyze the connectivity patterns of millennial generation consumers with fast food products. The location of the study was in Malang City with the research object of 3 largest fast food restaurants in Malang City. The sample of this study was millennial generation consumers born in 1980-1999 totaling 300 people. The data analysis method used a descriptive approach with data collection through literature studies and interviews using questionnaires. The study results showed that the omnichannel scenario in the three fast food restaurants was webrooming. The connectivity that occurs between millennial generation consumers and fast food products is dominant through communication channels and sales channels in the form of online media (social media and ordering via online motorcycle taxi applications). Keywords: Millennial, Offline, Omnichannel, Online

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Journal Info

Abbrev

JOPPAS

Publisher

Subject

Humanities Social Sciences

Description

JOPPAS: Journal of Public Policy and Administration Silampari is published by IPM2KPE as an information and communication media for practitioners, researchers and academics who are interested in the field and development public policy and administration .The journal is published annually 2 times ...