Jurnal Ekonomi
Vol. 13 No. 04 (2024): Edition October -December 2024

Increasing Customer Satisfaction With Price Perception Through Customer Decision Mediation During The Covid-19 Pandemic

Sihombing, Rusman Efendi (Unknown)
Parlagutan Silitonga (Unknown)



Article Info

Publish Date
10 Dec 2024

Abstract

This study aims to determine the role of Customer Decision that mediates the relationship between Price Perception and Customer Satisfaction in a local restaurant chain. Hypothesis testing uses the SEM method with SmartPLS 3.0. The questionnaire was distributed to customers using a purposive sampling technique with a final sample size of 250 respondents. The results of the study indicate that price perception has an effect on customer decision. Customer decision significantly affects customer satisfaction. Price perception significantly affects customer satisfaction both directly and indirectly. This study adds to the understanding of the price perception-customer satisfaction relationship chain that can be expanded by adding customer decision as a mediator of customer satisfaction so that a new chain of price perception-customer decision-customer satisfaction relationships is formed. So it can be suggested to restaurant managers to make improvements in matters related to price perception, customer decision, and customer satisfaction.

Copyrights © 2024






Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSNĀ 2301-6280, e. ISSNĀ 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...