Jurnal Riset Multidisiplin Edukasi
Vol. 2 No. 1 (2025): Jurnal Resit Multidisiplin Edukasi (Edisi Januari 2025)

Influence Tactics of Leaders: The Role of Ray Kroc’s Transformational Leadership in Shaping McDonald’s Organizational Culture and Global Success

Muhamad Reza Pahlefy (Unknown)
Tasya Amanda Putri (Unknown)



Article Info

Publish Date
14 Jan 2025

Abstract

Leadership plays a central role in determining organizational success, especially in the context of competitive global business. Ray Kroc, the figure behind McDonald’s success, is known as a transformational leader capable of turning a small restaurant into a leading global fast-food chain. This study aims to analyze the application of the Model of Power and Influence in Kroc's leadership, particularly in building an organizational culture based on innovation, efficiency, and adaptability. Using a literature review approach, data were obtained from scientific journals, books, and credible reports. The analysis shows that Kroc integrated influence tactics such as rational persuasion, inspirational appeals, and consultation to create commitment, compliance, and overcome resistance within the organization. Innovations such as the Speedee Service System reflect a rational persuasion approach that enhanced operational efficiency. Inspiration was instilled through core values such as Quality, Service, Cleanliness, and Value. Consultation with franchise partners ensured local adaptation without sacrificing global standards. As a result, McDonald’s achieved customer loyalty, employee compliance, and consistent global expansion. Kroc's transformational leadership demonstrates how the application of the Model of Power and Influence can create a highly competitive organizational culture and long-term sustainability. This study emphasizes the importance of combining vision, strategy, and influence tactics in building a successful global organization.

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jurmie

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Description

Jurnal Riset Multidisiplin Edukasi adalah jurnal peer-review yang bertujuan untuk memfasilitasi pertukaran pengetahuan dan ide-ide inovatif di antara para peneliti, akademisi, dan praktisi dari berbagai disiplin ilmu. Kami menerima kontribusi ilmiah dalam bentuk artikel penelitian, tinjauan pustaka, ...