<![CDATA[The Main Branch Post Office (Kantor Pos Cabang Utama, KCU) Madiun, as part of the Pos Indonesia network, plays a key role in managing parcel deliveries, document handling, and financial transactions in Madiun and surrounding areas. The delivery process includes three main stages: First Mail, Middle Mail, and Last Mail. In the First Mail stage, mail and parcels are collected at counters from various sources such as post offices, mailboxes, or customers. In the Middle Mail stage, items are sorted by officers based on their final destinations. Finally, in the Last Mail stage, parcels are sorted again by specific routes or locations within the city before being delivered directly to recipients by couriers.This research focuses on evaluating and improving the user interface of the "Tracking System," a digital tool used to monitor shipments across these stages. To measure its usability and user-friendliness, the System Usability Scale (SUS) method was employed, involving 10 statements for respondents, who were selected from system users. The study's findings reveal that the tracking system is categorized as "OK" in adjective ratings and "Marginal" in terms of acceptability. These results highlight areas for improvement in the system to better support the growing demands of digital postal services while ensuring user satisfaction.]]>
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