Alignment: Journal of Administration and Educational Management
Vol. 7 No. 2 (2024): ALIGNMENT : Journal of Administration and Educational Management

Analisis Kinerja Pelayanan Publik Perusahaan Daerah Air Minum Tirta Cendana Kabupaten Timor Tengah Utara

Tri Anggraini (Universitas Timor)
Dimas Agustian (Universitas Timor)
Detson Ray Halomoan Sitorus (Universitas Timor)



Article Info

Publish Date
31 Dec 2024

Abstract

This research aims to analyze the public service performance of the TTU Regency Regional Drinking Water Company (Perumnda). This research uses qualitative research methods with observation and interview methods. From the research findings, it was found that environmental quality greatly influences the quality of service provided. Environmental quality conditions related to demographics hurt the continuity of water that can be distributed and give rise to various complaints from the public. However, on the other hand, Perumnda Drinking Water District TTU continues to promote efforts to improve the quality of service results by increasing the number of customers by improving the quality of interactions through acceleration, accuracy, and transparency. The conclusion is that the performance of the public services of the TTU Regency Regional Drinking Water Company is greatly influenced by the environmental quality of the North Central Timor Regency.. Keyword: Drinking Water Corporation, Performance Quality, Publik Service

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Journal Info

Abbrev

ALIGNMENT

Publisher

Subject

Education

Description

Jurnal Aligment memuat artikel hasil penelitian baik penelitian menggunakan pendekatan kuantitatif, kualitatif, dan mixed method yang terkait dengan bidang ilmu Manajemen dan Administrasi ...