Jurnal EKOBIS (Kajian Ekonomi dan Bisnis)
Vol. 6 No. 2 (2023): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 6 No 2 (Juni 2023)

Analisis Kualitas Pelayanan Klaim Terhadap Kepuasan Konsumen Pada PT Asuransi Bhakti Bhayangkara Cabang Palembang

Marita Pratisila (Unknown)
Nanda Revita (Unknown)
Aras Tulip (Unknown)
Vivin Afini (Unknown)

Article Info

Publish Date
01 Jun 2023

Abstract

The aims of this study were to determine the effects of claim service quality on customer satisfaction at PT Asuransi Bhakti Bhayangkara Palembang Branch. This research was associative quantitative. The data collection method used was the census. Respondents in this study were all employees of the PT Asuransi Bhakti Bhayangkara Palembang Branch of i.e. 98 customers. The data collection tool used in this study was a questionnaire. The data were analysed using SPSS. The conclusions that can be drawn from this study were Claim Service Quality had a positive and significant effect on Customer Satisfaction at PT Asuransi Bhakti Bhayangkara Palembang Branch.

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Journal Info
Jurnal EKOBIS (Kajian Ekonomi dan Bisnis)
Website

Abbrev

ekobis

Publisher

Universitas Sjakhyakirti Palembang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal EKOBIS (Kajian Ekonomi dan Bisnis) merupakan salah satu wadah bagi dosen dan akademisi untuk mempublikasikan artikel ilmiah mereka. Jurnal EKOBIS menghadirkan kajian-kajian analisis dan kritis pada bidang Ekonomi, Manajemen, Bisnis, Akuntansi, dan Keuangan. Jurnal EKOBIS diharapkan mampu ...