Jurnal Krakatau (Indonesian of Multidiciplinary Journal)
Vol. 3 No. 1 (2025): Februari

KEPUASAN PELANGGAN BERDASARKAN KUALITAS PRODUK, PELABELAN, KEMASAN, DAN RASA MENGGUNAKAN PELANGGAN SITUBONDO SUPERPOTATOCRUNCH SEBAGAI STUDI KASUS

Arma Putra, Feby (Unknown)
Oktaviani, Tita (Unknown)
Fat'chatus Chanifa Jikhan (Unknown)



Article Info

Publish Date
03 Feb 2025

Abstract

Superpotatocrunch Situbondo customers are the subject of this research. The purpose of this study was to determine how the quality, packaging, labeling, and guarantee of Superpotatocrunchs Situbondo affect customer satisfaction. Purposive sampling was used in this study to collect information from 100 people using surveys, interviews, and observations. The goal is to find out how respondents view each variable. Multiple linear regression analysis, data instrument testing (validity and reliability tests), conventional assumption tests (normality, multicollinearity, and heteroscedasticity tests), and hypothesis testing (t and coefficient of determination) were all used in this study. Regression analysis shows that consumer satisfaction is positively influenced by quality (0.230), packaging (0.285), labeling (0.262), and assurance (0.190). Quality, labeling, packaging, and guarantee are all determined by the t test. Customer satisfaction is significantly affected by quality, according to the t test (0.001). Customer satisfaction is significantly affected by packaging test (0.000). Labeling (0.000) has a great impact on customer satisfaction in addition. Customer satisfaction is significantly affected by this guarantee (0.006).

Copyrights © 2025






Journal Info

Abbrev

krakatau

Publisher

Subject

Library & Information Science Mathematics Physics Social Sciences Other

Description

Jurnal Krakatau (Indonesian of Multidisciplinary Journals) adalah sebuah jurnal ilmiah yang diharapkan dapat menunjukkan kepada masyarakat luas akan kekayaan khazanah keilmuan melingkupi berbagai dimensi kehidupan. Ruang lingkup dan fokus terkait dengan penelitian dengan pendekatan Multidisipliner, ...