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All Journal Jurnal Ilmiah Akuntansi dan Bisnis Jurnal Krakatau (Indonesian of Multidiciplinary Journal)
Fat'chatus Chanifa Jikhan
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Economics, Econometrics & Finance Library & Information Science Mathematics Physics Social Sciences Other

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The Effect of Intellectual Capital on Firm Performance: A State of the Art Fat'Chatus Chanifa Jikhan; Anang Muftiadi; Mohammad Benny Alexandri
Jurnal Ilmiah Akuntansi dan Bisnis Vol 18 No 2 (2023)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Udayana bekerjasama dengan Ikatan Sarjana Ekonomi Cabang Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JIAB.2023.v18.i02.p09

Abstract

This research scrutinized the impact of intellectual capital on firm performance, identifying pertinent scientific publications using a systematic literature review. The findings reveal an upward annual trend in empirical research concerning the effect of intellectual capital on company performance. Over the past decade, Indonesia has emerged as a dominant contributor to this research. While nine dimensions of intellectual capital have been pinpointed, three specific dimensions are predominantly studied. Research on Small and Medium Enterprises (SMEs) has been a focal point over the last ten years. Additionally, Andreeva & Garanina’s 2016 study stands out as a frequently cited work.Furthermore, the conceptualization of intellectual capital and the evolution of its dimensions were significantly influenced by foundational research. These insights, distilled from the analysis of 35 empirical research articles, enrich the ongoing discourse on intellectual capital and its connection to firm performance. It's noteworthy that human, structural, and relational capital have emerged as dominant dimensions of intellectual capital. This study underscores the importance and prevalence of intellectual capital concepts that various firms leverage to bolster their performance. Keywords: intellectual capital, firm performance, systematic review
KEPUASAN PELANGGAN BERDASARKAN KUALITAS PRODUK, PELABELAN, KEMASAN, DAN RASA MENGGUNAKAN PELANGGAN SITUBONDO SUPERPOTATOCRUNCH SEBAGAI STUDI KASUS Arma Putra, Feby; Oktaviani, Tita; Fat'chatus Chanifa Jikhan
KRAKATAU (Indonesian of Multidisciplinary Journals) Vol. 3 No. 1 (2025): Februari
Publisher : Desanta Publisher

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Abstract

Superpotatocrunch Situbondo customers are the subject of this research. The purpose of this study was to determine how the quality, packaging, labeling, and guarantee of Superpotatocrunchs Situbondo affect customer satisfaction. Purposive sampling was used in this study to collect information from 100 people using surveys, interviews, and observations. The goal is to find out how respondents view each variable. Multiple linear regression analysis, data instrument testing (validity and reliability tests), conventional assumption tests (normality, multicollinearity, and heteroscedasticity tests), and hypothesis testing (t and coefficient of determination) were all used in this study. Regression analysis shows that consumer satisfaction is positively influenced by quality (0.230), packaging (0.285), labeling (0.262), and assurance (0.190). Quality, labeling, packaging, and guarantee are all determined by the t test. Customer satisfaction is significantly affected by quality, according to the t test (0.001). Customer satisfaction is significantly affected by packaging test (0.000). Labeling (0.000) has a great impact on customer satisfaction in addition. Customer satisfaction is significantly affected by this guarantee (0.006).
Co-Authors Anang Muftiadi Feby Arma Putra Mohammad Benny Alexandri Oktaviani, Tita