Andragogia: Journal of Educational Sciences and Islamic Studies
Vol 1 No 1 (2024): Andragogia: Journal of Educational Sciences and Islamic Studies

Peningkatan Pelayanan Nasabah Di Baitul Maal WaTamwil (BMT): Studi Kasus di BMT Mitra Umat Islam

Parjana, Cepi (Unknown)

Article Info

Publish Date
27 Jul 2024

Abstract

This study aims to analyze the quality of customer service at Baitul Maal wa Tamwil (BMT) and identify the factors influencing customer satisfaction. Using survey and interview methods, this study collected data from customers at BMT Mitra Umat Islam The results indicate that customer satisfaction is influenced by factors such as service speed, staff friendliness, ease of access to services, and information transparency. Recommendations for improving service include staff training, technological infrastructure enhancement, and more effective communication with customers.

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Journal Info
Andragogia: Journal of Educational Sciences and Islamic Studies
Website

Abbrev

andragogia

Publisher

Universitas Muhammadiyah Bandung

Subject

Religion Education

Description

Puji syukur kita panjatkan kehadirat Allah SWT atas lahirnya Jurnal Andragogia Ilmu Pendidikan dan Kajian Islam, yaitu jurnal ilmiah yang berfokus pada kajian ilmu pendidikan dan isu-isu keislaman yang diterbitkan oleh Lembaga Studi Pengembangan Pendidikan dan Kewirausahaan, Universitas ...