JURNAL LENTERA BISNIS
Vol. 14 No. 1 (2025): JURNAL LENTERA BISNIS, JANUARI 2025

ANALISIS PSYCHOLOGICAL CAPITAL, MINDFULNESS DAN EMOTIONAL INTELLIGENCE TERHADAP KINERJA KARYAWAN INDUSTRI JASA

Kushariyadi Kushariyadi (Politeknik Energi dan Mineral Akamigas)
Jean Evelyn Ilela (Institut Agama Kristen Negeri Ambon)
Mozart Malik Ibrahim (Perbanas Institute)
Fanny Patricia Teng (Institut Agama Kristen Negeri Ambon)
Basuki Wisnu (Institut Teknologi Budi Utomo)
Fatimah Malini Lubis (Politeknik LP3I Jakarta)



Article Info

Publish Date
03 Mar 2025

Abstract

Employee performance in the service sector is the intended focus of this research into the relationship between psychological capital, mindfulness, and emotional intelligence. Emotional and psychological aspects significantly impact how well employees perform in fast-paced, high-pressure workplaces. A person's psychological capital encompasses their optimism, self-assurance, hope, and perseverance in the face of adversity at work. Workplace attention and adaptability are both enhanced by practicing mindfulness, which is associated with being fully present in the here and now. The capacity to be self-aware, emotionally intelligent, and socially adept is a key component of emotional intelligence. A quantitative approach was used in this investigation, employing a survey procedure that included 200 employees. A positive and statistically significant relationship between employee performance and the three variables was found in the study. Among these factors, Psychological Capital, Emotional Intelligence, and Mindfulness have the most impact. According to these results, service sector companies can maximize employee performance by employing a human resource management strategy that takes into account employees' psychological and emotional needs.

Copyrights © 2025






Journal Info

Abbrev

jrlab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Lentera Bisnis (ISSN 2252-9993, e-ISSN 2598-618X) ini merupakan jurnal ilmiah berkala yang terbit berdasarkan kaidah jurnal ilmiah ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang ilmu administrasi bisnis meliputi peminatan ilmu bisnis. ...