Social, Humanities, and Educational Studies (SHEs): Conference Series
Vol 7, No 4 (2024): Social, Humanities, and Educational Studies (SHEs): Conference Series

Future Trends in Human Resource Management (HRM) and Marketing: A Case Study in the Tourism Sector

Asmawaty Syamsuddin (Politeknik Pariwisata Makassar)
Gugung Gumilar (Politeknik Pariwisata Lombok)



Article Info

Publish Date
28 Dec 2024

Abstract

The hospitality industry is very competitive including Renjana Beach House which has challenges from the menu and hotel marketing on social media. This study examines human resource management and marketing strategies at Renjana Beach House in Bira, Bulukumba, with a focus on increasing competitiveness in the tourism industry. This study uses a qualitative approach. Data collection techniques through observation and interviews. The results show that the hotel offers two menu options (western and Indonesian) to meet different tastes, this also creates operational complexity. In addition, the hotel's reliance on social media marketing, although effective, needs to be expanded with offline strategies such as establishing partnerships with local travel agents. Therefore, Renjana Beach House can improve guest satisfaction and operational efficiency by highlighting local cuisine, implementing an automated booking system, and strengthening collaboration with travel agents and influencers, thereby helping the hotel improve its overall competitiveness and service quality.

Copyrights © 2024






Journal Info

Abbrev

SHES

Publisher

Subject

Education Languange, Linguistic, Communication & Media Social Sciences

Description

Social, Humanities, and Educational Studies (SHEs): Conference Series is a peer-reviewed interdisciplinary journal with broad coverage, consolidate basic and applied research activities by publishing the proceedings of the conference in all areas of the social sciences, humanities and ...