<![CDATA[Research to measure the performance of Springfield Raffles Hill School comprehensively from all sectors using Balance Score Card. Springfield Raffles Hills as an SPK school that adopts the Cambridge curriculum must have a comprehensive, coherent, balanced and measurable performance assessment system. The objectives of this study are (1) to know and evaluate the Balanced Scorecard strategy map in accordance with the vision, mission and strategy; (2) Obtain the design of a performance measurement system in accordance with the Balanced Scorecard concept at Springfield School Raffles Hills; (3) Analyze the performance measurement of Springfield School Raffles Hills with the Balanced Scorecard approach. Data processing is done by interview method and Forum Group Discusssion directly to decision makers and customers, namely parents and students. Financial perspectives that can fulfill the course of school activities. Assessing the level of satisfaction of parents and students in the customer perspective, improving the quality of graduates and improving operational performance in the internal business process perspective, as well as job satisfaction index and employee motivation and increasing the achievement of job training in the learning and growth perspective. Based on the results of interviews and FGDs are as follows, the financial perspective has been running efficiently, effectively and economically, the customer perspective is quite satisfied with the performance and services of the school, the internal business process perspective still needs training for teachers and staff, the learning and growth perspective of teachers and staff work with a satisfactory level of satisfaction and have the ability to work satisfactorily. Overall the performance of Springfield School Raffles Hills is in good condition, only an increase in service quality supervision is needed.]]>
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