Jurnal Relawan dan Pengabdian Masyarakat REDI
Vol. 1 No. 4 (2024): Mei

Pelatihan Pengelolaan Profesional Etiket bagi Karyawan Rumah Makan Guna Meningkatkan Efisiensi dan Efektivitas Layanan

Didik Hariyadi Raharjo (Universitas Budi Luhur, Jakarta, Indonesia)
Fenti Sofiani (Universitas Budi Luhur, Jakarta, Indonesia)
Wiwin Windihastuty (Universitas Budi Luhur, Jakarta, Indonesia)
Reni Hariyani (Universitas Budi Luhur, Jakarta, Indonesia)



Article Info

Publish Date
30 May 2024

Abstract

Salmontei & Station Coffee restaurant is a restaurant with an old Japanese theme which aims to create a comfortable place to eat and rest for visitors. This restaurant is located on Jl. K.H. Syafi'i Hadzami 8B, North Kebayoran Lama, South Jakarta. Currently, Salmontei Restaurant & Station Coffee is committed to developing its business and also providing the best service for all customers. However, this restaurant has various problems faced, including: a lack of understanding of professional etiquette in serving restaurant customers. For this reason, this training is aimed at: increasing self-confidence and ability to manage service quality for all Salmontei Restaurant & Station Coffee employees. This PKM activity will be carried out face to face on Monday, November 28 2022, at the Salmontei & Station Coffee restaurant starting at 09.00-11.00 WIB. This PKM activity is carried out using 3 methods including: lectures to deliver the material; discussion, role play, and giving questionnaires. The results of this activity show that the participants can increase their understanding and mastery of professional etiquette which will also increase their understanding of their abilities in serving guests at the Salmontei & Station Coffee restaurant.

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Journal Info

Abbrev

JRI

Publisher

Subject

Arts Humanities Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

Description

Fokus dan Ruang Lingkup Jurnal REDI adalah artikel hasil kegiatan yang meliputi dan tidak terbatas pada tema-tema: kegiatan pengabdian bagi masyarakat (abdimas), kegiatan relawan, penyuluh, fasilitator di masyarakat, pemberdayaan masyarakat pedesaan/ perkotaan; kegiatan corporate social ...