International Journal of Business Studies
Vol 9 No 2 (2025): International Journal of Business Studies

Quality in the Music Applications: Case Study in Spotify, ITunes and JOOX

Rachmat, Timotius Agus (Unknown)
Nawangwulan, Irma M (Unknown)
Anantadjaya, Samuel PD (Unknown)
Samuel, DC Ethan (Unknown)
Lahuddin, Abdul Haris (Unknown)
Samuel, Daniella Christy Eryn (Unknown)

Article Info

Publish Date
30 Jun 2025

Abstract

In the several years, streaming services have been under the spotlight by disrupting traditional media consumption platforms. The music industry is one of the most heavily impacted by the existance of streaming services. The aim of this paper is to understand the customer’s expectation for a music application and how far that is being full filled. Through the SERVQUAL scale, the customer’s expectation and the perception of the applications’ services quality will be analysed and the perceived quality of music streaming platform, Spotify, and digital music platform, iTunes will be compared

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
International Journal of Business Studies
Website

Abbrev

ijbs

Publisher

Sekolah Tinggi Manajemen IPMI

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

International Journal of Business Studies (IJBS) is an international open access and peer-reviewed journal published tri-annually in February, June, and October by IPMI Research Center, Sekolah Tinggi Manajemen IPMI. IJBS aimed to provide research articles in order to have a significant implication ...