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All Journal International Journal of Business Studies Journal of Sustainable Community Development (JSCD) Apollo: Journal of Tourism and Business Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) Salus Publica
Samuel, DC Ethan
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences

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How Does Service Affect the Usage of Transportation in Indonesia: A Study Between Gojek, Grab, and Blue Bird Taxi Nawangwulan, Irma M; Anantadjaya, Samuel PD; Samuel, DC Ethan; Samuel, Daniella Christy Eryn; Lahuddin, Abdul Haris
Apollo: Journal of Tourism and Business Vol. 2 No. 3 (2024): September 2024
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/apollo.v2i3.367

Abstract

This paper examines the service marketing between three-most-popular private transportation in Indonesia which are Gojek, Grab and Blue Bird taxi. Not only will this paper discuss on the matter of service that performed by each company but also analyzed the positive outcomes and opinions about steps that needed to be taken immediately by each company. A comparison data will be performed to compare the service outcome from the customers which gotten from the primary data. The primary data contains of questionnaires that were distributed to the customers for each company. Needed to be taken into the account for each company that service marketing is one of the leading factors on how the brand image and performance of the company will be judged.
Quality in the Music Applications: Case Study in Spotify, ITunes and JOOX Rachmat, Timotius Agus; Nawangwulan, Irma M; Anantadjaya, Samuel PD; Samuel, DC Ethan; Lahuddin, Abdul Haris; Samuel, Daniella Christy Eryn
International Journal of Business Studies Vol. 9 No. 2 (2025): International Journal of Business Studies
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v9i2.376

Abstract

In the several years, streaming services have been under the spotlight by disrupting traditional media consumption platforms. The music industry is one of the most heavily impacted by the existance of streaming services. The aim of this paper is to understand the customer’s expectation for a music application and how far that is being full filled. Through the SERVQUAL scale, the customer’s expectation and the perception of the applications’ services quality will be analysed and the perceived quality of music streaming platform, Spotify, and digital music platform, iTunes will be compared
Case studies on Marugame and IPMI Institute: To tackle on coaching performance Nawangwulan, Irma M; Anantadjaya, Samuel PD; Pratama, Sasotya; Lahuddin, Abdul Haris; Samuel, Daniella CE; Samuel, DC Ethan; Rachmat, Timotius Agus; Wahiddudin, Mohammad
Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) Vol 3, No 2 (2025): Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat), Decembe
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/dedicated.v3i2.86428

Abstract

This case study explores the strategic and operational practices of Marugame Udon and IPMI Institute. By analyzing both organizations through the lenses of interaction management, problem-solving, decision-making, team development, and coaching performance, the study uncovers practical insights into effective organizational behavior across different industries. At Marugame, the emphasis on lean operations and team coordination plays a critical role in ensuring customer satisfaction and operational efficiency. Through real-time interaction management and standardized communication protocols, Marugame fosters a service-oriented culture where frontline staff are empowered to solve problems and make quick decisions. Leadership coaching is implemented at the store level to improve service performance and employee retention. In contrast, IPMI Institute emphasizes strategic decision-making and collaborative learning in academic and administrative settings. The coaching culture at IPMI Institute fosters professional growth, critical thinking, and emotional intelligence among both staff and students. The findings highlight that both organizations, while operating in different sectors, leverage similar core principles of organizational development. Interaction management and coaching serve as the backbone for efficient teamwork and agile decision-making. This comparative case analysis underscores the value of context-specific adaptations of these practices, reinforcing the need for tailored leadership approaches in hospitality and education sectors. AbstrakStudi kasus ini mengeksplorasi praktik strategis dan operasional Marugame Udon dan IPMI Institute. Dengan menganalisis kedua organisasi melalui sudut pandang manajemen interaksi, pemecahan masalah, pengambilan keputusan, pengembangan tim, dan kinerja pembinaan, studi ini mengungkap wawasan praktis tentang perilaku organisasi yang efektif di berbagai industri. Di Marugame, penekanan pada operasi ramping dan koordinasi tim memainkan peran penting dalam memastikan kepuasan pelanggan dan efisiensi operasional. Melalui manajemen interaksi waktu nyata dan protokol komunikasi standar, Marugame menumbuhkan budaya berorientasi layanan di mana staf garis depan diberdayakan untuk memecahkan masalah dan membuat keputusan cepat. Pembinaan kepemimpinan diterapkan di tingkat toko untuk meningkatkan kinerja layanan dan retensi karyawan. Budaya pembinaan di IPMI Institute mendorong pertumbuhan profesional, pemikiran kritis, dan kecerdasan emosional di antara staf dan mahasiswa. Temuan tersebut menyoroti bahwa kedua organisasi, meski beroperasi di sektor yang berbeda, memanfaatkan prinsip inti pengembangan organisasi yang serupa. Manajemen interaksi dan pembinaan berfungsi sebagai tulang punggung kerja tim yang efisien dan pengambilan keputusan yang tangkas. Lebih jauh, analisis kasus komparatif ini menggarisbawahi nilai adaptasi spesifik konteks dari praktik-praktik ini, yang memperkuat perlunya pendekatan kepemimpinan yang disesuaikan di sektor perhotelan dan pendidikan.Kata Kunci: kapasitas manajerial; kapasitas teknis; keterampilan akademik; pengembangan keterampilan hidup; tugas operasional; tugas strategis
The Research Workshop - Nvivo on IPMI Institute Anantadjaya, Samuel PD; Lahuddin, Abdul Haris; Nawangwulan, Irma M; Pratama, Sasotya; Yulita F Susanti; Amelia Naim Indrajaya; Zahirsjah, Cut Sjahrifa; Hariandja, Hari Ara; Samuel, DC Ethan; Samuel, Daniella CE; Oktavianis, Yusrika; McNerney, Brian
Salus Publica: Journal of Community Service Vol. 3 No. 2 (2025): August 2025
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/saluspublica.v3i2.454

Abstract

The workshop featured in The Research Workshop (Volume 12) at the IPMI Institute in June 11, 2025 is concerned with the application of NVivo for advanced qualitative data analysis in research. Participants are introduced to NVivo's main functions such as importation, organization, and coding of many forms of data including text documents, surveys, and audio and video material. The hands-on sessions of the workshop are focused on real applications such as coding scheme development, integration of categorical data, and advanced querying techniques for identifying and interpreting patterns. Modeled for researchers and faculty alike, the intention of the program is to create new ways to achieve efficient and rigorous analyses in qualitative research, geared toward the application of these methods in real-world situations across disciplines. The session will also provide an introduction to some of those new NVivo features that are AI-assisted and will discuss the opportunities to enhance the analysis process as well as some limitations.
TikTok, Instagram and Facebook Impact to the Hotels in the United Kingdom, Ireland and Spain Racmat, Timotius A; Nawangwulan, Irma M; Anantadjaya, Samuel PD; Borosi, Deby C; Muqaddasah, Pikat AR; Samuel, DC Ethan; Samuel, Daniella CE; McNerney, Brian
International Journal of Business Studies Vol. 9 No. 3 (2025): International Journal of Business Studies
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v9i3.407

Abstract

This study examines the influence of 3 major social media platforms—TikTok, Instagram, and Facebook—on hotel selection among Zennial travelers (Millennials and Gen Z) across the UK, Ireland, and Spain. As tourism in these regions becomes increasingly shaped by digital engagement, social media has evolved into a central driver of travel inspiration, evaluation, and booking behavior. Using the Theory of Planned Behavior (TPB), this study explores how attitudes (shaped by visual appeal and influencer credibility), subjective norms (driven by peer interactions, likes, shares, and group discussions), and perceived behavioral control (influenced by accessible booking links, price transparency, and informational clarity) contribute to travelers’ booking intentions. The findings reveal that TikTok primarily drives initial desire and discovery, Instagram strengthens emotional connection and expectation-setting, and Facebook provides informational security that supports final booking decisions. Collectively, these platforms form an interconnected digital pathway that guides travelers from inspiration to confirmation across the UK, Ireland, and Spain. The research underscores the need for hospitality marketers to adopt cross-platform strategies that integrate authenticity, visual storytelling, and community-based trust to effectively influence the modern travel consumer.
High School Students to IPMI Institute: A Campus Tour & InnoHub McNerney, Brian; Anantadjaya, Samuel PD; Nawangwulan, Irma M; Samuel, DC Ethan; Samuel, Daniella CE; Surya, Iqbal
Journal of Sustainable Community Development (JSCD) Vol. 7 No. 2 (2025): Journal of Sustainable Community Development
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v7i2.151

Abstract

This manuscript provides a structured analysis of a community development initiative conducted by students of IPMI Institute, employing a mixed-method evaluative framework grounded in Shared Value theory, Corporate Social Responsibility principles, and Social Capital Theory. The program engaged a local orphanage through targeted interventions, provision of essential goods, structured educational interactions, and operational support, designed to enhance community welfare while strengthening student competencies relevant to contemporary business practice. Methodologically, the initiative was assessed using qualitative observation, stakeholder feedback interviews, and basic output metrics (for instance, beneficiary reach, resource distribution efficiency, and engagement intensity). Findings demonstrate significant gains in students’ applied leadership, cross-functional coordination, and impact assessment capabilities, illustrating the pedagogical effectiveness of experiential social engagement within business education. On the community side, the program contributed to incremental capacity-building, improved resource accessibility, and strengthened relational networks consistent with Social Capital development. The results underscore the strategic value of embedding community-oriented initiatives within business curricula to generate dual outcomes: enhanced student readiness for impact-driven organizational environments and measurable community-level benefits aligned with sustainable development objectives.
Co-Authors Amelia Naim Indrajaya Anantadjaya, Samuel PD Borosi, Deby C Hariandja, Hari Ara LAHUDDIN, ABDUL HARIS McNerney, Brian Muqaddasah, Pikat AR Nawangwulan, Irma M Oktavianis, Yusrika Pratama, Sasotya Racmat, Timotius A Samuel, Daniella CE Samuel, Daniella Christy Eryn Surya, Iqbal Timotius Agus Rachmat, Timotius Agus Wahiddudin, Mohammad Yulita F Susanti Zahirsjah, Cut Sjahrifa