Jambura Economic Education Journal
Vol 7, No 3 (2025): : July 2025

Meningkatkan Loyalitas Konsumen Scarlett Whitening Melalui Brand Experience, Kepuasan, dan Brand Attachment di Yogyakarta

Hayon, Laurensia Barekina (Unknown)
Setiawan, Budi (Unknown)
Lukitaningsih, Ambar (Unknown)



Article Info

Publish Date
05 Jul 2025

Abstract

The purpose of this study is to examine how customer loyalty to Scarlett Whitening is enhanced through brand experience, brand satisfaction, and brand attachment in Yogyakarta. The methodology employed in this research is quantitative. Data were collected using a questionnaire, and the data analysis was conducted using SmartPLS version 3. The sample size for this study consisted of 204 Scarlett Whitening users in Yogyakarta. The findings indicate that although brand experience does not have a positive impact on brand loyalty, it does positively influence brand satisfaction. However, brand satisfaction does not have a positive impact on brand loyalty. Brand experience has a positive impact on brand attachment, and brand attachment positively influences brand loyalty. Moreover, brand satisfaction fails to provide positive feedback on both brand loyalty and brand experience, whereas brand attachment successfully provides positive feedback on brand loyalty.

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Journal Info

Abbrev

jej

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

The Jambura Economic Education Journal (JEEJ) aims to help researchers, students and lecturers publish their works for public audiences and find new connections. The Jambura Economic Education Journal (JEEJ) considers original research articles and reviews articles in the field of research on ...