Paradoks : Jurnal Ilmu Ekonomi
Vol. 8 No. 3 (2025): May - July

Technology Value Cocreation in Healthcare Service: A Literature Review 2020-2025

Siti Khoirun Nisa (Unknown)
Utomo, Destiawan Eko (Unknown)
Sarfilianty Anggiani (Unknown)



Article Info

Publish Date
26 May 2025

Abstract

This literature review examines five years of research (2020–2025) on technology value co-creation in healthcare services, addressing a notable gap in comprehensive syntheses of this evolving domain. Driven by the increasing prominence of digital health technologies, this study systematically analyzes 24 peer-reviewed articles from Emerald and ScienceDirect, categorizing them into five key themes: digital health technologies and mhealth platforms, patient and consumer engagement, organizational and ecosystem-level value co-creation, value co-creation frameworks and conceptual developments, and measurement and evaluation models. Findings reveal that while technology significantly empowers stakeholders and facilitates co-creation, there remains a limited understanding of multi-actor involvement, the active patient role, and the configurational impact of value drivers. The review highlights the inherently socio-technical nature of healthcare value co-creation, emphasizing the need for integrated approaches that consider human-AI entanglement, diverse engagement styles, and adaptive organizational practices. This synthesis contributes to both theory and practice by mapping current trends, identifying critical research gaps, and suggesting future avenues for fostering patient-centered, technology-enabled healthcare solutions.

Copyrights © 2025






Journal Info

Abbrev

PARADOKS

Publisher

Subject

Social Sciences

Description

Jurnal ini memuat tulisan ilmiah dalam bentuk hasil penelitian, kajian teori dan aplikasi teori, gagasan konseptual, resensi buku baru dan bibliografi. Tulisan-tulisan yang dimuat telah melalui proses penyuntingan seperlunya oleh penerbit dengan tanpa mengubah substansi sesuai naskah aslinya. ...