Ensiklopedia of Journal
Vol 7, No 3 (2025): Vol. 7 No. 3 Edisi 3 April 2025

HUBUNGAN AKREDITASI PUSKESMAS DENGAN TINGKAT KEPUASAN PASIEN DI PUSKESMAS

Rahmilah, Mitha (Unknown)
Nur, Hirza Ainin (Unknown)
Putra, Ryryn Suryaman Prana (Unknown)
L.Tobing, Hendri Parluhutan (Unknown)



Article Info

Publish Date
01 May 2025

Abstract

Abstract:Puskesmas is the frontline in organizing basic health efforts by prioritizing promotive and preventive efforts to achieve public health status. Puskesmas accreditation is one of the regulatory mechanisms that aims to encourage efforts to improve the quality and performance of Puskesmas services. The purpose of the study was to determine the relationship between puskesmas accreditation and the level of patient satisfaction at the puskesmas. The research design used in this study was cross sectional. The study was conducted at 2 health centers in Semarang Regency. The research was conducted in July 2024. The sample amounted to 240 respondents. The sampling technique used in this study was purposive sampling. Data analysis was performed univariate and bivariate. The results showed a relationship between the level of accreditation of health centers (p value: 0.042) on patient satisfaction. It is recommended that the health center improve and improve the quality of health services from all dimensions of reliability, assurance, tangiable, empathy and responsiveness and conduct regular and continuous patient satisfaction surveys to evaluate the health service performance of the Puskesmas.Keywords: Accreditation, Satisfaction, Health Center.

Copyrights © 2025






Journal Info

Abbrev

ensiklopedia

Publisher

Subject

Arts Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Ensiklopeda of Journal mendorong seluruh ahli hukum, sosial, politik, bahasa, dan ilmu pendidikan untuk turut berkontribusi melalui artikel dan/atau book review. Ensiklopeda of Journal terbit tiap 1 Kali per 3 bulan, dalam satu volume, yakni di bulan Januari, April, Juli, dan Oktober. Ensiklopeda of ...