Jurnal Riset Pendidikan Ekonomi
Vol. 10 No. 1 (2025): APRIL

Pengaruh e-service quality dan e-trust terhadap repurchase intention pada pengguna tiket.com di Surabaya

Salsabila, Ainan (Unknown)
Pudjoprastyono, Hery (Unknown)



Article Info

Publish Date
22 May 2025

Abstract

The development of digitization-based technology in the business sector is indispensable and highly attractive. The quality of a product or service continues to be developed online through internet media. The research is intended to determine the effect of E-Service Quality and E-Trust on Repurchase Intention for Tiket.com users in Surabaya. The approach used is a quantitative approach. The population is Tiket.com users. While the research sample is Tiket.com users in Surabaya. The researchers determined the use of non-probability sampling techniques with purposive sampling techniques. Researchers used a questionnaire distributed to 130 respondents aged 17-35. The data obtained will be analyzed using Smart PLS 3.0. The results showed that E-Service Quality has a significant positive effect on Repurchase Intention, E-Trust has a significant positive effect on Repurchase Intention, and E-Service Quality and E-Trust have a significant positive effect on Repurchase Intention.

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Journal Info

Abbrev

jrpe

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal Riset Pendidikan Ekonomi (e-ISSN : 2540-9247) : Terbit dua kali setahun (April, Oktober) berisi tentang hasil penelitian, gagasan konseptual, kajian dan aplikasi teori, resensi buku dan tulisan praktis dalam bidang pendidikan ekonomi diterbitkan oleh Fakultas Ekonomika dan Bisnis Universitas ...