Community Empowerment
Vol 10 No 6 (2025)

Digital transformation for MSMEs: Boosting sales through e-commerce and social media

Surahman, Surahman (Unknown)
Hariyadi, Sugeng (Unknown)
Barus, Bela (Unknown)
Batoteng, Hendrik (Unknown)
Rahmadhani, Adestya (Unknown)
Aisyayah, Wulan Nur (Unknown)
Pustpita, Aulia Oktaviani (Unknown)
Febrianti, Nadya (Unknown)



Article Info

Publish Date
27 Jun 2025

Abstract

This community service activity aims to enhance the effectiveness of digital marketing for retail Micro, Small, and Medium Enterprises (MSMEs), specifically Pasundan Gorden, through the integration of e-commerce and social media. The activities encompassed the design of a user-friendly e-commerce website, the development of focused social media campaigns, and the evaluation of their impact on business performance. Implementation methods included identifying participant needs, preparing training materials, conducting interactive workshops, and post-training evaluation. Results demonstrated a significant improvement in participants' understanding and skills in digital marketing, with average scores increasing from 60 to 85. Furthermore, a responsive website and focused social media campaigns were created, leading to increased consumer engagement, brand awareness, and sales. Dissemination of information on content marketing, SEO, and augmented reality is recommended to enhance customer loyalty. Thus, this activity serves as a model for other MSMEs to improve digital competitiveness through planned strategy implementation and continuous evaluation.

Copyrights © 2025






Journal Info

Abbrev

ce

Publisher

Subject

Arts Humanities Education Public Health Social Sciences

Description

Community empowerment is a medium for academicians, government, private companies, and social institutions to communicate community empowerment activities. Each published article is expected to provide new insights and inspire activities elsewhere on related ...