Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue

THE IMPACT OF TRANSFORMATIONAL AND AUTHENTIC LEADERSHIP ON ACADEMIC SERVICE QUALITY: A CASE STUDY FROM PADANGSIDIMPUAN, INDONESIA

Muhammad Syahril Harahap (Unknown)
Sri Milfayetty (Unknown)
Mariani (Unknown)
Febriani Hastini Nasution (Unknown)

Article Info

Publish Date
07 Jul 2025

Abstract

This study investigates the influence of transformational-authentic leadership on academic service quality in higher education institutions. Integrating the theoretical frameworks of transformational and authentic leadership, this research explores how ethical vision-driven leadership affects dimensions of academic services, particularly from the perspective of staff and faculty. Using a quantitative approach with 250 respondents across three universities in Padangsidimpuan City, North Sumatra, Indonesia data were analyzed using SPSS with descriptive and inferential statistical techniques. Results show that transformational-authentic leadership positively and significantly predicts academic service quality, with authentic relational transparency and authentic individualized consideration emerging as key contributors. The study contributes to leadership and service quality literature by proposing a hybrid leadership model as a strategic lever to elevate institutional service performance.

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Website

Abbrev

MORFAI

Publisher

CV. RADJA PUBLIKA

Subject

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Description

MORFAI This journal will publish research articles or studies that are multidisciplinary in nature, including: education, law, health, agriculture, engineering, energy, technology, and social science. This journal is dedicated to explore and socialize many creative and innovative thought who focus ...