Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri
Vol. 10 No. 1 (2025): April 2025

Exploration Of Brand Love And E-Trust In Forming Revisit Intention In Generation Z: A Qualitative Study On Shopping Experience On Live Tiktok

Mala, Iva Khoiril (Unknown)
Anam, Choirul (Unknown)
Pratikto, Heri (Unknown)
Saptaria, Lina (Unknown)



Article Info

Publish Date
30 Apr 2025

Abstract

This study aims to explore how brand love and e-trust are formed among Generation Z in the context of purchasing products through live TikTok, as well as how these two factors contribute to users' intentions to reuse the platform. The method employed is a qualitative approach using in-depth interview techniques with 10 informants who are active users of Live TikTok, allowing for the exploration of their subjective and emotional experiences. The results show that direct interaction with creators and content on Live TikTok creates a strong emotional connection (brand love) and increases user trust in the platform (e-trust). These two factors proved significant in motivating users' intention to return to using TikTok's Live feature as an alternative to online shopping. This research confirms that building emotional relationships and trust with users is critical for brands in today's digital marketing context.

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Journal Info

Abbrev

ekonika

Publisher

Subject

Economics, Econometrics & Finance

Description

Ekonika : Jurnal Ekonomi Universitas Kadiri publish by Faculty of Economics, Universitas Kadiri. The Journal of Ekonika first appeared in March of 2016. The journal is published twice a year, in April and September. Ekonika is a national scientific journals are open to seeking innovation, creativity ...