Journal of Educational Management Research
Vol. 4 No. 4 (2025)

The Role of Campus Servicescape in Fostering New Student Interest at Islamic Private Universities

Nurardiansah, Ibnu Helga (Unknown)
Bachtiar Hariyadi (Unknown)



Article Info

Publish Date
30 Aug 2025

Abstract

This study aims to examine prospective students' perceptions of the physical appearance and atmosphere of the campus (servicescape) and its impact on their interest in choosing Islamic Private Universities (IPU). Employing a qualitative phenomenological approach, data were collected through observation, in-depth interviews, and document analysis, and were thematically analyzed. The findings revealed four main themes: initial impressions based on cleanliness and Islamic symbols, emotional comfort, representation of Islamic values, and campus aesthetics reflecting institutional professionalism. These four aspects contribute to a positive perception that influences students’ interest. The results, supported by subject triangulation, highlight the importance of a calm, religious, and well-organized campus environment in promotional strategies and the development of Islamic character. The implications of this study suggest that the management of campus servicescapes, which reflects Islamic values and creates a comfortable atmosphere, can enhance prospective students' interest in choosing Islamic Private Universities. Therefore, IPUS must focus on cleanliness, aesthetics, and Islamic symbols in its marketing strategies.

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Journal Info

Abbrev

jemr

Publisher

Subject

Humanities Education Social Sciences

Description

Journal of Educational Management Research is an international peer-reviewed journal which publishes original and significant contributions to educational management, administration, and leadership, in its broadest sense, from all over the world. This includes primary research projects in schools ...