Journal of Language and Pragmatics Studies
Vol. 4 No. 2 (2025): August 2025

Enhancing professional communication: A study of English business correspondence in international business contexts

Wajdi, Majid (Unknown)
Dizon Jr, Rodolfo P. (Unknown)
Sahoo, Parshuram (Unknown)
Ghafar, Zanyar Nathir (Unknown)
Hasan, Md. Kamrul (Unknown)



Article Info

Publish Date
05 Aug 2025

Abstract

In the era of globalization and rapid international trade, business correspondence has emerged as a crucial tool for effective cross-cultural communication and professional success. This study aims to examine the role of English business correspondence in international business management, focusing on its linguistic features, communication strategies, and the challenges faced by non-native speakers. The research employs a qualitative descriptive method supported by content analysis of real-life business letters, emails, and memos collected from multinational companies. In addition, interviews with professionals and language instructors were conducted to identify the key skills required for writing effective business correspondence. The analysis reveals that clarity, conciseness, and formal tone are vital elements that define successful business writing. Moreover, intercultural awareness and pragmatic competence significantly impact the tone and appropriateness of communication in diverse business environments. Findings also indicate that learners of English for Business Purposes (EBP) often struggle with vocabulary selection, cultural politeness norms, and organizational structure in written messages. The study concludes that mastering English business correspondence requires a combination of language proficiency, cultural sensitivity, and real-world practice. It recommends incorporating authentic business writing samples into teaching materials, developing learner awareness of formal language structures, and providing consistent feedback. These findings are particularly useful for English educators, corporate trainers, and international business professionals aiming to enhance communication competence.

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Journal Info

Abbrev

JLPS

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

The journal covers emerging issues in Language studies, Pragmatics and Discourse Analysis. Preference is given to well-researched papers that expand the frontiers of theoretical or empirical knowledge in these disciplines. It is interested in harnessing top-notched research in these fields worldwide ...