Jejak digital: Jurnal Ilmiah Multidisiplin
Vol. 1 No. 5 (2025): SEPTEMBER

The Influence of Perceived Risk and Perceived Enjoyment on Repurchase Decision in the Honda Service Application (Study on BromPit Users at AHASS Blimbing, Malang)

Cahya Fayyaza (Unknown)
Asminah Rachmi (Unknown)
Mohammad Maskan (Unknown)



Article Info

Publish Date
06 Aug 2025

Abstract

The intense competition in the after-sales motor vehicle service industry encouraged companies to innovate through service digitalization. One of the innovations is the BromPit application developed by Honda to facilitate the vehicle service booking process. However, the successful adoption of this application is still influenced by several factors, including perceived risk and perceived enjoyment. This study is to examine the influence of perceived risk and perceived enjoyment on repurchase decision among BromPit application users at AHASS Blimbing, Malang City.This research employed a quantitative approach. The sample consisted of 55 respondents who were active users of the BromPit application, selected using purposive sampling. The data were processed using multiple linear regression analysis and hypothesis testing.The regression analysis showed that perceived risk and perceived enjoyment partially had a positive and significant effect on repurchase decision. Meanwhile, the regression result confirmed that both variables also had a positive and significant simultaneous effect on the repurchase decision.These findings concluded that the lower the perceived risk and the higher the level of enjoyment when using the BromPit application, the greater the tendency for users to make repeat purchases of services through the digital platform.

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Journal Info

Abbrev

jejakdigital

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ...