Journal of Computer Science and Information Systems (JCoInS)
Vol 6, No 3: JCoInS | 2025

Implementasi K-Means Dalam Menentukan Tingkat Kepuasan Pelanggan Pada Bengkel Rizal Rantauprapat

Rambey, Khiarul Akhyar (Unknown)
Suryadi, Sudi (Unknown)
Harahap, Syaiful Zuhri (Unknown)
Juledi, Angga Putra (Unknown)

Article Info

Publish Date
16 Aug 2025

Abstract

The growing automotive industry demands workshops to improve the quality of service for customer satisfaction. However, manual measurement of satisfaction is often inefficient and subjective. This study proposes the application of machine learning algorithms K-Means Clustering to analyze customer satisfaction data in Rizal workshop. This method is used to Group customers into several clusters based on similar satisfaction characteristics. The results of this grouping are expected to provide more objective and in-depth insights to identify patterns of satisfaction, thus enabling the workshop to formulate a more effective and targeted service quality improvement strategy.

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Journal Info
Journal of Computer Science and Information Systems (JCoInS)
Website

Abbrev

JCoInS

Publisher

Universitas Labuhanbatu

Subject

Computer Science & IT

Description

Journal of Computer Science and Information Systems (JCoInS) - Journal of the Information Systems Study Program seeks to facilitate critical study and in-depth analysis of information system problems, this journal is an expert computer science scientist, information system scientist. e-ISSN : ...