Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -

Dinamika Servicescape dan Kualitas Pelayanan Terhadap Kepuasan Wajib Pajak: Penelitian

Diovany Tirtana (Unknown)
Bambang Guritno (Unknown)
Anis Turmudhi (Unknown)



Article Info

Publish Date
26 Sep 2025

Abstract

Servicescape Dynamics and Service Quality on Taxpayer Satisfaction is the subject of this study. This type of research is quantitative. The focus of this study is Taxpayer which payed taxes at Samsat Kota Semarang II period 11 until 16 August 2025 (6 workday) and the sample of this study consisted of 267 people who responded, according to the Slovin formula with Margin of Error 5 %. This study used a simple random sampling method and questionaire with Likert Scale 1-10. The research findings is that servicescape has a significant positive influence on Taxpayer satisfaction and service quality has a significant positive influence on Taxpayer satisfaction. This means that the Quality of Service must be built to be able to increase satisfaction for Taxpayers because it will create a sense of pleasure, and a good Servicescape felt by Taxpayers will be able to increase Taxpayer Satisfaction because they feel a comfortable environment.

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Journal Info

Abbrev

jerkin

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

Description

Jurnal Pengabdian Masyarakat dan Riset Pendidikan is a journal on Faculty of Education. Jurnal JERKIN: Jurnal Pengabdian Masyarakat dan Riset Pendidikan is under the auspices of the Faculty of Education, Universitas Pahlawan Tuanku Tambusai. The journal is registered with E-ISSN: 2961-9890. Jurnal ...