E-JRM
E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 02

Pengaruh Kualitas Pelayanan, Harga, dan Kualitas Produk Terhadap Kepuasan Konsumen Dimsum Bolobox Dinoyo Malang

Kristaliano, Indira (Unknown)
Askandar, Noor Shodiq (Unknown)
Millaningtyas, Restu (Unknown)



Article Info

Publish Date
24 Sep 2025

Abstract

Abstract This study aims to analyze the influence of service quality, price, and product quality on customer satisfaction at Dimsum Bolobox Dinoyo Malang. This study uses a quantitative approach with the Explanatory Research method. The population used in this study is Dimsum Bolobox Dinoyo Malang. The sample consists of 90 respondents selected using the Malhotra formula. Data collection techniques were conducted through the distribution of online and offline questionnaires to consumers. Data analysis was performed using multiple linear regression to test the simultaneous and partial effects of independent variables on the dependent variable. Data processing was conducted using SPSS software version 31. The results of the study indicate that the variables of Service Quality, Price, and Product Quality simultaneously have a significant effect on consumer satisfaction. Partially, each independent variable, namely Service Quality, Price, and Product Quality, has a positive and significant effect on Consumer Satisfaction. Keyword : Service Quality, Price, Product Quality, and Customer Satisfaction

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Journal Info

Abbrev

jrm

Publisher

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...