Jurnal Pendidikan Ekonomi
Vol 4 No 2 (2024): Jurnal Pendidikan Ekonomi

Pengaruh Kualitas Pelayanan terhadap Minat Beli Konsumen pada Rumah Makan Serba Ayam Kebun Cengkeh di Kota Ambon

Winda, Winda (Unknown)
Pelamonia, Merryl (Unknown)
Sinay, Francisca Riconita (Unknown)



Article Info

Publish Date
30 Nov 2024

Abstract

The increasingly competitive culinary business in Ambon City requires business owners to enhance service quality to attract consumer purchase intentions. This study aims to analyze the effect of service quality on consumer purchase intention at Serba Ayam Restaurant, Kebun Cengkeh. The research employed a quantitative approach with a survey technique using questionnaires distributed to 55 respondents and multiple linear regression analysis to examine the relationship between service quality dimensions and purchase intention. The results indicate that service quality, which includes physical evidence, reliability, responsiveness, assurance, and empathy, significantly influences consumer purchase intention, with the greatest contribution coming from reliability and responsiveness. The findings confirm that improving service quality can effectively drive consumer buying interest. The implication of this study emphasizes the need for restaurant managers to continually improve service standards according to consumer needs and recommends regular staff training to provide the best service and enhance customer loyalty

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Journal Info

Abbrev

jpe

Publisher

Subject

Economics, Econometrics & Finance Other

Description

Focus and Scope Jurnal Pendidikan Ekonomi (JPE) offers original articles on education, economic, management and accounting field. The journal is aimed at publishing and disseminating the results of researches and studies on education, economic, management and accounting conducted by researchers, ...