Proceeding of The International Conference on Social Sciences and Humanities Innovation
Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Social Sciences and Humani

Confiding through Artificial Intelligence: Can ChatGPT Provide Emotional Support?

Moch. Arifudin (Unknown)
Inayatur Robbaniyah (Unknown)
Idang Ramadhan (Unknown)



Article Info

Publish Date
30 Jun 2024

Abstract

In the increasingly developing digital era, human interaction with artificial intelligence (AI) such as ChatGPT is becoming an increasingly common phenomenon. ChatGPT is used for various purposes, including sharing personal stories or venting. This study seeks to understand whether ChatGPT can provide emotional support to its users, and how it is perceived by users. This discussion explores three main aspects: encouragement and enthusiasm, acceptance and validation, and appreciation and empathy. This study uses a qualitative research method involving seven people who have interacted and used ChatGPT as a place to vent. This study shows that ChatGPT has the potential to be a complementary tool in providing emotional support in the form of validation, appreciation, and practical encouragement. However, due to its limitations as an AI, in-depth and authentic support still requires human interaction. Therefore, ChatGPT is more suitable for practical needs or urgent situations, while complex emotional support is best provided by professionals or social networks.

Copyrights © 2024






Journal Info

Abbrev

ICSSHI

Publisher

Subject

Humanities Social Sciences

Description

Proceeding of the International Conference on Social Sciences and Humanities Innovation, Its a collection of scientific papers or articles that have been presented at the National Research Conference which is held regularly every year by the Association of Indonesian Social Science Researchers and ...