NAAFI: JURNAL ILMIAH MAHASISWA
Vol. 1 No. 6 (2025): Oktober: JURNAL ILMIAH MAHASISWA (NAAFI)

PENGARUH VARIASI MENU DAN PENGALAMAN KONSUMEN TERHADAP MINAT BERKUNJUNG KEMBALI YANG DIMODERASI OLEH KEPUASAN KONSUMEN NASI UDUK PERMATA PASIR PENGARAIAN

Wulandari, Afrilla (Unknown)
Seprini, Seprini (Unknown)



Article Info

Publish Date
05 Sep 2025

Abstract

This study aims to determine the effect of menu variety and customer experience on revisit intention, moderated by customer satisfaction at Nasi Uduk Permata Pasir Pengaraian. The study population was customers of Nasi Uduk Permata Pasir Pengaraian. A sample size of 100 respondents was selected using accidental sampling. The independent variables in this study were menu variety and customer experience, with satisfaction as the moderating variable, and the dependent variable was revisit intention. Data analysis techniques used were Structural Equating Modeling (SEM PLS) and Smart PLS. The results showed that menu variety had a positive and significant effect on customer satisfaction, customer experience had a positive and significant effect on customer satisfaction, menu variety had a positive but insignificant effect on consumer revisit intention, consumer experience had a negative but insignificant effect on consumer revisit intention, and consumer satisfaction had a positive and significant effect on consumer revisit intention.

Copyrights © 2025






Journal Info

Abbrev

naafi

Publisher

Subject

Religion Economics, Econometrics & Finance Education Library & Information Science Social Sciences

Description

NAAFI: JURNAL ILMIAH MAHASISWA diterbitkan STKIP Majenang. Karya yang diterbitkan merupakan suatu hasil penelitian orisinil atau tinjauan Pustaka yang ditulis oleh mahasiswa. Ruang lingkup karya yang diterbitkan mencakup Multidisiplin diantaranya yaitu: Ilmu Pendidikan, Ilmu Ekonomi, Ilmu Sosial, ...