Jurnal Ilmu Hukum KYADIREN
Vol 7 No 2 (2026): Jurnal Ilmu Hukum Kyadiren

Legal Protection for Consumers Against Fake Reviews on E-Commerce Platforms: The Perspective of Consumer Protection Laws

Suharto (Unknown)
Ali Huristak Hartawan Hasibuan (Unknown)
Yanuriansyah Ar Rasyid (Unknown)



Article Info

Publish Date
04 Nov 2025

Abstract

This study aims to analyze regulations related to fake reviews on e-commerce platforms based on consumer protection laws, examine platform policies in preventing fake reviews, and identify obstacles to law enforcement. The method used is normative juridical with a statutory and conceptual approach, using secondary, primary, and tertiary data that are analyzed qualitatively descriptively. The results of the study show that the regulation of fake reviews has been covered in the UUPK and the ITE Law, although it is not explicitly mentioned. Platforms such as Shopee, Tokopedia, and Lazada have prevention policies, but law enforcement is constrained by the burden of proof and low consumer reporting. It is recommended that the government and e-commerce platforms develop automatic detection technology and make it easier for consumers to return goods.

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Journal Info

Abbrev

kyadiren

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Jurnal Hukum Kyadiren menerima manuskrip dengan topik-topik terkait masalah hukum di indonesia dan mancanegara secara umum. Artikel-artikel yang dikirim mencakup permasalahan seputar hukum perdata (Civil Law), hukum pidana(Criminal Law), hukum acara perdata (Civil Procedural Law), Hukum acara pidana ...