Jurnal Kesehatan Masyarakat
Vol. 21 No. 2 (2025)

How is Quality in Homecare Services Created? A Qualitative Study of Health Professional Perspectives

Suprapto, Suprapto (Unknown)
Andi Latif, Sarifudin (Unknown)
Nurhanifah, Dewi (Unknown)
Yunus, Muh (Unknown)
Ajeng Wijayanti, Lumastari (Unknown)



Article Info

Publish Date
23 Oct 2025

Abstract

Nursing services in home healthcare are becoming increasingly important as the number of patients requiring long-term care and post-inpatient care increases. The standard of nursing care delivered at home is crucial for the well-being of both patients and their families. This study investigates how health professionals perceive the creation of quality nursing services in home healthcare. Methodology: This study uses a qualitative approach with an in-depth interview method. Ten health professionals, including nurses, doctors, and home health care managers, were selected as participants through purposive sampling. The data were analyzed using thematic analysis methods to identify relevant themes and subthemes. Results: The results show that the quality of nursing services at home is created through several key factors: competency and training of nurses, effective communication between health teams, involvement of families in care, availability of resources, and clear management and policy support. Nurse competence and training are considered the most crucial factors affecting service quality. In addition, good communication between healthcare professionals and patients' families is also regarded as essential to creating a holistic and patient-centered service. Conclusions: The quality of nursing services in home health care depends on various factors, including nurse competency, effective communication, and family involvement. Managerial support and supportive policies are also essential to ensure that nurses can deliver optimal care. This research provides valuable insight for developing training programs and policies to enhance the quality of home nursing services.

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Journal Info

Abbrev

kemas

Publisher

Subject

Education Public Health

Description

KEMAS publishes the article based on research or equivalent to research results in public health or other disciplines related to public health that has not been loaded/published by other media. The journal contains articles about epidemiology and biostatistics, health policy and administration, ...