Journal of Tourism Sciences, Technology and Industry
Vol 4, No 1 (2025): JTSTI-Journal of Tourism Science, Technology and Industry

Peran Kualitas Pelayanan Dalam Meningkatkan Minat Wisatawan Menuju Destinasi Wisata Kawasan Pulau Mandeh, Sumatera Barat

Rahmayeni, Zulwida (Unknown)
Mulyana, Cahyana Agung (Unknown)
Syafran, Syafran (Unknown)
Emriadi, Haviz (Unknown)
Sari, Putri Puspita (Unknown)



Article Info

Publish Date
13 Jun 2025

Abstract

This study aims to analyze the role of service quality in increasing tourists’ interest in visiting the Mandeh Island tourist destination, West Sumatra. A quantitative approach was applied through a survey of 50 purposively selected tourists. Service quality was measured using the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Tourist interest was assessed based on intentions to return, give recommendations, and engage in other tourism activities. The results show that all service quality dimensions were rated as good, with reliability scoring the highest (96%) and tangibles the lowest (86%). Tourist interest was also high, with intentions to return (90%), give recommendations (92%), and try other activities (80%). Regression analysis indicates that service quality has a significant influence on tourist interest. These findings highlight the importance of improving overall service quality to enhance the competitiveness and sustainability of the Mandeh Island tourist destination.

Copyrights © 2025






Journal Info

Abbrev

JTST

Publisher

Subject

Arts Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Description

Journal of tourism science, technology and industry E-ISSN 2962-5378 merupakan jurnal ilmiah di bidang kepariwisataan yang diterbitkan oleh Program Studi Pariwisata, Fakultas Seni Rupa dan Desain, Institut Seni Indonesia Padang Panjang. Jurnal ini bertujuan untuk menyebarluaskan informasi ...