Dinasti International Journal of Education Management and Social Science
Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob

The Influence of Perceived Organizational Support and Trust in Supervisor on Organizational Citizenship Behavior with Job Satisfaction as a Mediating Variable

Harun, Erik Ferdiyan Kurnia (Unknown)
Hermina, Nurul (Unknown)



Article Info

Publish Date
08 Oct 2025

Abstract

This study aims to analyze the effect of perceived organizational support and trust in supervisors on organizational citizenship behavior (OCB), with job satisfaction as a mediating variable. The population in this study consists of permanent employees at PT PLN (Persero) UP3 Cimahi. A purposive sampling technique was employed. The research method used is quantitative with a descriptive-verificative approach. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). A total of 115 respondents were selected using a purposive sampling technique. The results show that perceived organizational support and trust in supervisors have a positive and significant effect on job satisfaction. Furthermore, job satisfaction has a significant effect on OCB and acts as a significant mediating variable in the relationship between perceived organizational support and trust in supervisors on OCB. These findings imply that strengthening organizational support and trust-based leader-subordinate relationships can enhance employees’ extra-role contributions to the organization.

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Journal Info

Abbrev

DIJEMSS

Publisher

Subject

Education

Description

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which ...